Category Archives: Online Marketing

Las Vegas Marketers Love Email

At the moment, I am on a plane heading back from a week long excursion to Las Vegas.

My entire body hurts, my liver may never forgive me, and many of the moments of the past week are very hazy. But, one thing I did take note of and somehow manage to remember, is that every place I went to in Sin City asked for my email address.

It will come as no surprise to anyone that has been to Vegas that in addition to being a gambling Mecca, it is also a marketing machine. Amongst all the lights, glitz and glamour, every patron to my favourite city on earth is exposed to more marketing impressions than you could ever imagine. Every square inch of the city that can be advertising something, is advertising something!

So, it’s no wonder that the town seems to have jumped at the opportunity to aggressively use email marketing.

When signing up for my players card at the various hotels (YAY, getting comp’ed!), I assured myself of getting weekly emails inviting me back to their properties with various incentives.

Whenever my wife or I made a purchase at a store, we assured ourselves of getting email catalogues right to our inbox.

With the economy the way it is, and Vegas really getting hit hard (although I did many plenty of donations to their economy!) email marketing is a great way for all these businesses to market effectively and affordably.

After all, it may not be financially feasible for every one of these stores to spend tons of money printing catalogues, flyers and other promotional material to mail it out to everyone that has ever shopped at their store. But, with email messages costing a fraction of a penny, the sky is the limit, which is a marketers dream.

I should note that not everyone has adopted email marketing. I did head to a strip club with some buddies and not one stripper asked for my email address…maybe they’ll get on the bandwagon soon! =)

The Importance of Friendly Error Messages When Sites Go Down

Everyone knows that websites can go offline. From the smallest little website to the huge websites operated by major Fortune 500 companies. It’s simply a fact of life that people have to get used to.

At Elite Answers we spend tons of time and countless resources safeguarding our servers, creating redundancy, drafting emergency plans, etc, etc, all in an effort to make sure that when our customers want our service it is there for them. And, in the vast majority of cases it is (…goal achieved!), but I’d be a liar if I said we never have even the smallest hiccup.

The equation is rather simple, websites run off of computers and anyone who has ever touched a computer knows that they can crash.

Even with the best backup plans that could possibly be designed, a few minutes of downtime or an error here-and-there is bound to crop up over the years.

When catastrophe does strike and a website is down for a few seconds to a few hours, it is important to communicate that back to the users of that website. The “not knowing” what is going on is often the worst part of the experience when someone goes to their favorite site and finds out it isn’t there.

That is why showing an informative error message is so important.

If a visitor to a website just sees a dreaded “404 Page Not Found” error or an “Internal Server Error” message then they don’t know what to think. How long will this website be offline? Do I have to wait seconds, minutes, days or hours?

But, if instead, the website has a friendly “We’re doing routine maintenance” or “Something unexpected happened, but we’re working on it”, then at least that is being conveyed to the website visitor.

I recently went to update my Twitter status and the website was offline. Instead of getting a nasty error, I saw this fun graphic. I think Twitter has the right idea with this message because not only does it convey that things will be back soon, but it is simple, clever, creative, and humorous.

Twitter Maintenance Screen

Personally, I think this looks a whole lot better than a nasty default error message. Don’t you agree?

.ca Domain Extension Turns 10, But Is It Highly Sought After?

The .ca domain extension is celebrating its 10 year anniversary, but with a decade under it’s belt, how is this top level domain performing?

Michael Geist wrote an article in the Toronto Star citing how the current mandate of CIRA seems to be different than the objective it originally and officially set out to achieve.

While the direction CIRA decides to go in is somewhat up in the air, I am left wondering how the average Internet user and domain purchased feels about the .ca extension.

The sales agents for our web hosting division tell me that just about all customers we have in Canada still choose to have a .com address as opposed to a .ca.

This is largely because the Internet population overall, seems more comfortable typing .com at the end of a web address, than they do anything else.

Even with the plethora of top level domain names to choose from, .com is still the overwhelming favorite by a landslide.

In the ideal scenario, our customers choose to register both the .com and .ca version of their domain name just to make sure they are covering all their bases. After all, if you can make sure that your website is everywhere a visitor may go looking, then you can probably sleep easy knowing you’ve got everything covered.

Other customers are forced to go with the .ca domain name because the .com is taken.

That begs the question of whether Canadians only view .ca as a backup if the .com is taken? That probably isn’t what CIRA wants to hear!

And, if the .ca is simply a backup choice, can CIRA do anything to change that in the next 10 years?

April Fools Jokes in Email Marketing Campaigns

One thing I always preach as a benefit about email marketing is the ability to be timely.

You can execute an email marketing blast on an exact day at an exact time and that lets you do all sorts of fun things that you can’t accomplish nearly as easily with traditional print flyers.

This is why I was so happy to see a lot of our Elite Email customers sending out “April Fools” related emails.

We saw everything from headlines reading “All Our Products Are Now Free” to “We’ll Pay You When You Buy Our Items” only to be followed by ‘just joking…happy April Fool’s Day!’.

This is the type of creativity that email recipients really appreciate. It’s different, fresh, funny and helps further strengthen the bond between the business and the consumer.

We followed up with a few people who sent out these April Fool’s related emails and they are telling us that it was a great success that generated more replies than usual.

A little creativity coupled with a timely email blast can really help you stand out from the crowd!

Sales Leads Can Come From Anywhere

One of the things I always tell customers and our in-house sales staff is that ‘sales leads’ come from all sorts of different places.

They can be the result of a promotion, a networking session, a referral, sales calls, etc, etc.

You never really know where the next big sales lead is going to come from, so you’ve always got to have your eyes peeled.

This is especially true in today’s economy, where no one wants to miss a sale because they were blind to the opportunity.

The reason I mention this is because last night I got a great new sales lead in the strangest of places.

Last night was a playoff game for the hockey team I play on, creatively named the “Bayside Tigers”.

Mid-way through the second period I lined up for a face-off (I play right-wing) and the person on the other team across from me is a guy I used to play hockey with years ago. He remembered I was involved in some ‘internet marketing thing’ (<- Yes, that is the technical name for it!) and asked if I could help him. In about 10 seconds he told me what he needed, I told him how we could help him, and now we’ve got a call scheduled for later in the week.

So, I guess sales leads can come from anywhere…. Even at center ice!

Sam’s Club Canada Experiences The Success of Good Email Marketing

Sam’s Club Canada experienced the full power of email marketing last week when they ran a special “open house” email promotion.

On November 12, 2008 they sent out this email flyer with the subject “Welcome to our Open House”:

Sams Club eFlyer November 2008

As you can see, the email is very well formatted with a big call to action at the top and two specific product focuses. One of the biggest mistakes people make when creating email marketing campaigns is that they cram in as many products as possible, which ultimately just dilutes the amount of attention each item can get.

This email proved to be incredibly effective because the day the sale started (Friday) people were lined up at 3:00am at some stores (Note: The stores only open at 7:00am). The television sold out of their Vaughan location in a matter of minutes. This obviously left a bunch of angry consumers, but that’s an issue to discuss a different day.

This just goes to show you that sending out an email with a lucrative offer can have consumers jumping off the couch and racing to your store…even at an ungodly hour of the morning!

Future Shop’s Email Marketing Blunder

Last week Future Shop, one of Canada’s biggest electronics retailers, launched a large in-house email promotion and made just about the biggest blunder you could make. Despite the fact that Future Shop made a huge rookie mistake (one of the things we coach all our email marketing clients about), I must give them kudos on a very interesting concept.

The promotion was “Future Shop 10 Days of Amazing Deals”. The idea is that the customer (in this case me) is supposed to check the same email every day and it will automatically update to show the new deals of the day. I’ll be the first to admit this does sound cool and is an interesting promotional idea. From a technical standpoint it’s actually pretty basic since they just change the image on their server that is being downloaded, but to the average end-user it’s entirely ‘different’ and ‘neat’. I suspect the marketing staff at Future Shop are relying on people flagging the message in their inbox and coming back to it. I sort of question whether that is a good strategy, but that is a question for another day.

The big blunder, that in my opinion ruined an otherwise cool idea, was the fact that when the email first landed in my inbox on “Deal Day 1”, none of the links worked. No matter what link I clicked on in the email, it only led me to a ‘page not found’ error. How on earth do you launch a campaign like this with that kind of problem? I mean, this not only looks so bad to each and every recipient (and I’ve got to imagine that’s a ton!), but it must kill their conversion ratio.

I can only imagine the look on the marketing manager’s face when he got the slick new promotional email in his inbox and found out it didn’t actually connect to the Future Shop website.

[I should mention that I had several people check the links from various locations to make sure it wasn’t just me that got unlucky with broken links.]

Like we always tell our customers, if the goal of your email is to drive traffic to your website, then a good rule of thumb is to make sure the link you’re putting in front of people actually works.

Future Shop: 10 Days of Amazing Deals

For every “deal day” since day 1, Future Shop did get things sorted out and the links have been working. But, the fact that on day 1 the link reading “If you are having problems viewing this email, please try the web edition” didn’t work…well, that’s a big time blunder.

Back To School Emails in Full Swing

Where did the summer go? I could have sworn it was just June and now all of a sudden its mid-August.

And, we all know the dreaded season that creeps up on us in August… the back to school season!

Starting last week ‘back to school’ themed emails were flying. The first wave started almost two weeks ago as many retailers were eager to start spreading the news about their back-to-school savings, but last week the number spiked dramatically.

Everyone gets on the back-to-school bandwagon trying to vie for those lucrative dollars (especially in a struggling economy). The most dominant business type that send out back-to-school related emails are clothing stores. From casual to upscale to school uniforms, these retailers were pumping out emails to their targeted audience as fast as possible. Many retailers adopted a ‘daily back-to-school email special’ that they would send out each and every day in order to entice customers to make a purchase.

Email marketing is proving to be very effective for these retailers since their target market is actively engaged on the Internet and checks their email regularly. Also, since retailers are generally contacting ‘past customers’, they already have a bond or relationship with that customer, which helps further drive future repeat purchases.

This year many of the email marketing campaigns are tied to social marketing components with outlets having a MySpace or Facebook page that they are urging people to become ‘friends’ with. This twp prong approach is gaining in popularity since sites like Facebook and MySpace have exploded in popularity.

Sauza Tequila Harnesses The Power of Social Marketing

Sauza® Tequila has proved once again they are ahead of the curve when it comes to interacting with customers in an exciting, engaging and very Web 2.0 way.

This past week the Social Marketing Division at EliteAnswers.com helped launch a Canada-wide campaign for Sauza Tequila that harnesses the power of two of the most popular social networks: MySpace and Facebook.

The premise of the campaign is that Sauza Tequila (which recently introduced new mango and acai berry flavored tequilas) is looking for Canada’s best DJ in a contest dubbed “Sauza Tequila DJ Mix Off Challenge”.

The contest calls upon DJs across the country to put together their best mix and submit it to a regional and, upon advancement, national judging panel. The semi-finalists will really get to shine when they are invited to perform live at a club in front of a national judge.

The promotion taps into the amazing social marketing power of MySpace, where the DJs are invited to post their submission on the Sauza Tequila wall for all to see. You can view the MySpace page here: http://www.myspace.com/sauzatequila (The French version can be seen here: http://www.myspace.com/sauzatequilaqc)

Sauza already has a booming group of loyal enthusiasts on Facebook (http://www.facebook.com/group.php?gid=2365913470) and those people have not been left out of the mix. Exclusive messages and contest updates have been sent to all members of the group, which further engages them in the conversation with the brand they like.

Sauza really understands how to harness the power of social marketing to engage their customers in an exciting and interactive way that sets them apart from those brands that are stuck to traditional marketing platforms.

How Are Mobile Browser Platforms Going To Affect You?

It goes without saying that mobile devices such as the iPhone are now becoming a standard for web-browsing. Handheld mobile devices like this are already booming and market penetration is only continuing to grow.

This trend creates an interesting (and somewhat daunting task) for web designers.

On the one hand, the standard for desktop and notebook monitors is now widescreen, which leaves the designer with more screen space than they had on traditional monitors. While, on the other hand, more people are browsing on the small screens of their mobile device.

The task of making your website or web application both big and small at the same time while loading fast and still providing the level of usability and interactivity users’ expect is hardly an easy one to conquer.

Google just recently released a new more unified logo set, which is noteworthy because they hadn’t changed their favicon (the little icon that appears at the top of your browser) in 8.5 years. The reason for the change was so that it would scale better to the new platforms, such as the iPhone.

So, it’s clear that Google is embracing the change and gearing up to be ready no matter how their users access the site.

But, how should you be treating these new platforms for your own site?

Chances are that if you neglect these new masses of mobile platforms, you’ll see find yourself scrambling to catch up.