Tag Archives: Email Marketing

Canada’s New Anti-Spam Legislation is Facing Some Opposition

As email became an integral part of our daily lives, so did the issue of spam. One thing that everyone at Elite Email is always monitoring are the new spam laws being implemented in various countries. The most popular of the laws is the Can-Spam Act, which was signed into law by George W. Bush on December 16, 2003 (Wikipedia). It has been amended since then and remains a key regulator of email marketing activities in the United States and also largely establishes a benchmark for email marketing regulations.

In Canada, Bill C-27 (A.K.A. the “Electronic Commerce Protection Act”) was introduced last spring (by Industry Minister Tony Clement) and has steadily made its way through the legislative process. The Standing Committee on Industry is likely to conduct it’s ‘clause by clause’ review this week.

The proposed law has similar limits to the laws already in place in countries such as Australia, New Zealand, and Japan.

There are, however, a growing number of business groups who have mounted attacks against the proposed law claiming that it will create new barriers to doing business online in Canada.

While the final rules in the law remain to be seen, Canadian’s have been down a similar road before with the “Do Not Call List”. The original proposal of the Do-Not-Call List was so gutted by the time it was passed that the end result is that the majority of telemarketing calls are still perfectly legal, even though there is a huge amount of numbers on the do-not-call list.

Since all of our Elite Email clients are sending permission-based messages adhering to email marketing best practices, this new legislation will likely not affect us. But, as always, we’ll be keeping a close eye on this as the story develops.

Tucows Launches New Feedback Loop

Tucows, the third third largest wholesale domain registrar (through its wholesale division known as OpenSRS) has  just launched a new feedback loop program.

Everyone at Elite Email feels this is great news because it allows for much greater and instant communication between mail box providers and ESPs.  With better communication I firmly believe that both the receiver and sender benefit. Tucows joins a long list of other ISPs who provide feedback loops. While many people may not be familiar with Tucows, it is worth noting that it has registered more than 8 million domains and hosts millions of inboxes. 

I’m sure most major ISPs that don’t already operate feedback loops (or “FBL” for those that want to use the cool industry lingo!) will start doing so in the near future.

Proof & Test Links in your Email Marketing Campaigns

One of the first things I always tell a client is that it is so important to thoroughly review your email marketing campaign before pressing send. Check it for spelling mistakes, broken images (no one likes those little red X’s!), incorrect links and anything else that could be wrong.

Even big national brands seem to still be making mistakes.

Just this week Air Miles, a huge rewards program in Canada, sent out an email apologizing because a link to a coupon did not work properly in a previous email. This link was actually for a partner company announcing new locations.

I’m sure they weren’t very happy when they got absolutely no one redeeming the coupon! And, the whole situation could have been avoided if someone would have just tested the links. I bet it would have taken less than 30 seconds to check every link in the email, but it seems no one did their due diligence on that. Opps…!

I also think it’s amusing that it took them an entire week to realize and correct their mistake.

The subject line of their email was: COUPON CORRECTION – New locations! Visit and receive 25 reward miles

Air Miles Email Marketing Campaign

 

It must be a rough week for Air Miles because even now when I clicked on the link in their email marketing campaign, I landed at their website only to find this:

 

Screenshot of Air Miles Website

 

Sheesh!

 

I can’t stress this enough, check your links, make sure they work, and keep your website online. It’s that simple.

Las Vegas Marketers Love Email

At the moment, I am on a plane heading back from a week long excursion to Las Vegas.

My entire body hurts, my liver may never forgive me, and many of the moments of the past week are very hazy. But, one thing I did take note of and somehow manage to remember, is that every place I went to in Sin City asked for my email address.

It will come as no surprise to anyone that has been to Vegas that in addition to being a gambling Mecca, it is also a marketing machine. Amongst all the lights, glitz and glamour, every patron to my favourite city on earth is exposed to more marketing impressions than you could ever imagine. Every square inch of the city that can be advertising something, is advertising something!

So, it’s no wonder that the town seems to have jumped at the opportunity to aggressively use email marketing.

When signing up for my players card at the various hotels (YAY, getting comp’ed!), I assured myself of getting weekly emails inviting me back to their properties with various incentives.

Whenever my wife or I made a purchase at a store, we assured ourselves of getting email catalogues right to our inbox.

With the economy the way it is, and Vegas really getting hit hard (although I did many plenty of donations to their economy!) email marketing is a great way for all these businesses to market effectively and affordably.

After all, it may not be financially feasible for every one of these stores to spend tons of money printing catalogues, flyers and other promotional material to mail it out to everyone that has ever shopped at their store. But, with email messages costing a fraction of a penny, the sky is the limit, which is a marketers dream.

I should note that not everyone has adopted email marketing. I did head to a strip club with some buddies and not one stripper asked for my email address…maybe they’ll get on the bandwagon soon! =)

April Fools Jokes in Email Marketing Campaigns

One thing I always preach as a benefit about email marketing is the ability to be timely.

You can execute an email marketing blast on an exact day at an exact time and that lets you do all sorts of fun things that you can’t accomplish nearly as easily with traditional print flyers.

This is why I was so happy to see a lot of our Elite Email customers sending out “April Fools” related emails.

We saw everything from headlines reading “All Our Products Are Now Free” to “We’ll Pay You When You Buy Our Items” only to be followed by ‘just joking…happy April Fool’s Day!’.

This is the type of creativity that email recipients really appreciate. It’s different, fresh, funny and helps further strengthen the bond between the business and the consumer.

We followed up with a few people who sent out these April Fool’s related emails and they are telling us that it was a great success that generated more replies than usual.

A little creativity coupled with a timely email blast can really help you stand out from the crowd!

Does Santa Send Emails?

Well, Santa himself may not send out emails, but this year companies around the globe have realized the benefits of sending out holiday emails to their customers, vendors, friends, and more.

This year Elite Email saw an explosion in the volume of ‘happy holiday’ emails being sent.

Although these ‘holiday wishes’ emails started sending out in mid-December, the emails were blasting out right up until Christmas eve. And, due to the timely nature of email marketing campaigns, many companies were able to launch these relationship-building emails in the last minutes without actually missing the holidays.

These holiday emails weren’t restricted to just an English speaking audience as I saw emails being sent in more languages than you can even imagine.

It was also interesting to see that most companies in their emails were using the phase ‘happy holidays’ as opposed to ‘Merry Christmas’, ‘Happy Chanukah’ or any other popular holiday term.

Since we all know the economy is rough out there, email marketing seems to be the chosen platform for many organizations since it is far more affordable than traditional print cards that also require postage.

As for how many emails originated from the north pole…well, that’s something I’ll have to keep a secret. =)

Happy Holidays!

Sam’s Club Canada Experiences The Success of Good Email Marketing

Sam’s Club Canada experienced the full power of email marketing last week when they ran a special “open house” email promotion.

On November 12, 2008 they sent out this email flyer with the subject “Welcome to our Open House”:

Sams Club eFlyer November 2008

As you can see, the email is very well formatted with a big call to action at the top and two specific product focuses. One of the biggest mistakes people make when creating email marketing campaigns is that they cram in as many products as possible, which ultimately just dilutes the amount of attention each item can get.

This email proved to be incredibly effective because the day the sale started (Friday) people were lined up at 3:00am at some stores (Note: The stores only open at 7:00am). The television sold out of their Vaughan location in a matter of minutes. This obviously left a bunch of angry consumers, but that’s an issue to discuss a different day.

This just goes to show you that sending out an email with a lucrative offer can have consumers jumping off the couch and racing to your store…even at an ungodly hour of the morning!

Future Shop’s Email Marketing Blunder

Last week Future Shop, one of Canada’s biggest electronics retailers, launched a large in-house email promotion and made just about the biggest blunder you could make. Despite the fact that Future Shop made a huge rookie mistake (one of the things we coach all our email marketing clients about), I must give them kudos on a very interesting concept.

The promotion was “Future Shop 10 Days of Amazing Deals”. The idea is that the customer (in this case me) is supposed to check the same email every day and it will automatically update to show the new deals of the day. I’ll be the first to admit this does sound cool and is an interesting promotional idea. From a technical standpoint it’s actually pretty basic since they just change the image on their server that is being downloaded, but to the average end-user it’s entirely ‘different’ and ‘neat’. I suspect the marketing staff at Future Shop are relying on people flagging the message in their inbox and coming back to it. I sort of question whether that is a good strategy, but that is a question for another day.

The big blunder, that in my opinion ruined an otherwise cool idea, was the fact that when the email first landed in my inbox on “Deal Day 1”, none of the links worked. No matter what link I clicked on in the email, it only led me to a ‘page not found’ error. How on earth do you launch a campaign like this with that kind of problem? I mean, this not only looks so bad to each and every recipient (and I’ve got to imagine that’s a ton!), but it must kill their conversion ratio.

I can only imagine the look on the marketing manager’s face when he got the slick new promotional email in his inbox and found out it didn’t actually connect to the Future Shop website.

[I should mention that I had several people check the links from various locations to make sure it wasn’t just me that got unlucky with broken links.]

Like we always tell our customers, if the goal of your email is to drive traffic to your website, then a good rule of thumb is to make sure the link you’re putting in front of people actually works.

Future Shop: 10 Days of Amazing Deals

For every “deal day” since day 1, Future Shop did get things sorted out and the links have been working. But, the fact that on day 1 the link reading “If you are having problems viewing this email, please try the web edition” didn’t work…well, that’s a big time blunder.

Back To School Emails in Full Swing

Where did the summer go? I could have sworn it was just June and now all of a sudden its mid-August.

And, we all know the dreaded season that creeps up on us in August… the back to school season!

Starting last week ‘back to school’ themed emails were flying. The first wave started almost two weeks ago as many retailers were eager to start spreading the news about their back-to-school savings, but last week the number spiked dramatically.

Everyone gets on the back-to-school bandwagon trying to vie for those lucrative dollars (especially in a struggling economy). The most dominant business type that send out back-to-school related emails are clothing stores. From casual to upscale to school uniforms, these retailers were pumping out emails to their targeted audience as fast as possible. Many retailers adopted a ‘daily back-to-school email special’ that they would send out each and every day in order to entice customers to make a purchase.

Email marketing is proving to be very effective for these retailers since their target market is actively engaged on the Internet and checks their email regularly. Also, since retailers are generally contacting ‘past customers’, they already have a bond or relationship with that customer, which helps further drive future repeat purchases.

This year many of the email marketing campaigns are tied to social marketing components with outlets having a MySpace or Facebook page that they are urging people to become ‘friends’ with. This twp prong approach is gaining in popularity since sites like Facebook and MySpace have exploded in popularity.

Email Experience Council Speaker’s Bureau

Email marketing is growing at an outstanding rate, but it still has far to go.

Many organizations have not yet adopted email marketing because it is something new and that might make it a bit scary. But, armed with the right industry knowledge, many organizations would be more apt to take the plunge.

That’s why the Email Experience Council launched the new “Speakers Bureau” last month.

This new speakers bureau was created as a way to spread this industry knowledge and welcome new practitioners into the community, which is ready to help them reap the full benefits of permission-based email marketing and stay clear of pitfalls.

If people have questions about email marketing, everyone involved in the industry wants them to have answers, and this is a big step towards achieving that goal.

The specific email marketing topics covered by the speakers bureau are:

Email in the Marketing Mix

  • Why use email marketing?
  • Email’s ROI and other statistics 
  • How email fits with a multichannel marketing approach

CAN-SPAM and Other Laws

  • CAN-SPAM 
  • COPPA 
  • State laws

Permission Practices

  • The different types of permission
  • How to obtain permission
  • Re-permissioning old addresses

Deliverability

  • Sender Reputation
  • Bounce management
  • Feedback loops 
  • ISP relationships
  • What is email authentication?

List Growth Tactics

  • Organic growth and retention 
  • Acquisition and prospecting tactics
  • How to safely rent lists 
  • Potential brand damage

What to Send

  • Create meaningful, relevant subscriber experiences
  • Understanding and utilizing Reach and Frequency for building brand awareness
  • Basic segmentation tactics
  • Examples from great email marketing programs

At the moment there are speakers available in many different states.

Currently, I am the only available speaker north of the border in Canada

I’m sure this list will expand rapidly as other experts in the industry get on-board this great initiative.

View the whole list of EEC speakers.